Terms and conditions


“We”/”us”/”our” means SIMCARDWAREHOUSE.COM, part of Core Communication Retail Limited, Elizabeth House, 11 York Road, London SE1 7NX.

“You”/”your”/”Customer” shall mean the person ordinarily resident in the UK and Northern Ireland that is the primary user of SIMCARDWAREHOUSE.COM, any of its sold Products and Services or who accesses the Website, and includes any person enabled or permitted by the Customer to use any of our Services.

“Services” are Our services used to purchase PAYG Voice or Data Products through SIMCARDWAREHOUSE.COM

“Products” means PAYG Voice or Data Products and any other products offered by Us to the Customer. Separate terms and conditions pertaining to different network Products exist on network websites governing the use of any particular products or services.

“Terms of Use” are the terms governing the relationship between You and Us under which We will provide access to and use of Our Website and any other Services.

“Website” means the SIMCARDWAREHOUSE.COM website at www.simcardwarehouse.com


By accessing or otherwise using the Website, You agree to be bound by the terms and conditions that follow. If You do not intend to be bound by such Terms of Use, please do not use the Website or Our Services. These terms may be wholly or partially changed without prior notice and will be effective from the date of posting on the Website.

User obligations/Fair usage policy

You must not use the Website services to make offensive, indecent, menacing, nuisance or hoax use with our Products; or fraudulently or in connection with a criminal offence. A fair usage limit may be applied varied, or removed, from time to time at Our absolute discretion; such change in the limit will be communicated via this Website. In monitoring of Customer usage of our Service, We retain all rights to restrict, modify or cease individuals’ access to our Service and may not fulfil orders based on suspicion of abuse of this policy.

User obligations

If You upload or otherwise provide any information or content (‘Content’) in the course of using the Website, You agree that such Content will be available to Us to use in any manner We think fit, subject to applicable laws and our privacy statement. You agree that your use or access of the Website (including any uploading or providing of Content) will not (either directly or indirectly) be in conduct which: is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, harmful, hateful, abusive, tortious, vulgar, obscene, invasive of another’s privacy, sexist, racist, violent, degrading; or – infringes the intellectual or other proprietary interests of third parties, or otherwise damages our reputation or goodwill; or – impersonates another person or entity, falsely states or otherwise misrepresents your affiliation with a person or entity, attempts to solicit personal information from another user. – contains spam, links, pop-ups, chain letters, pyramid and other such selling and marketing schemes, computer viruses, Trojan horses, computer code, files or programs or other harmful components that interrupt, destroy, corrupt, change or limit the functionality of the Site or any data, computer software, hardware or electronic equipment, or contains information which in any way impinges on another user’s use or enjoyment of the Website, or otherwise breaches or encourages other users to breach these terms of use; or – violates any law, statute or regulation, or is contrary to any relevant standards or codes; or – forges information to disguise the origin of any Content; or – encourages or incites any other person to engage in any of the above behaviour.
You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the intellectual property you have in any Content, in all media now known or not currently known.


Our Services are subject to availability and may be withdrawn or suspended at any time. Except as otherwise provided by law, the Website is provided “as is” and without any warranty or condition, express or implied. We do not warrant that the information contained in or accessible through the Website is accurate, reliable, and suitable for your purposes or without errors, omissions or viruses nor do we guarantee continuous, uninterrupted or secure access to the Website. You acknowledge that access and use of the Website (including the software operating in connection with the Website) may be interfered with by numerous factors outside of our control. We do not warrant the accuracy, completeness or reliability of any advice, opinion, statement, representation or other information displayed on or accessible through the Website. Except as provided by UK law, we make no representations or warranties in respect of the information and materials available on, or accessible through, the Website or the means of accessing that information and material (including the software operating in connection with the Website). We make no warranty or representation, accept no responsibility for, nor do We endorse, any websites, advertisements, sponsorships or other information operated or controlled by entities other than Us which are or may become linked or available from, the Website. Users access and use the products and services made available at those sites solely at their own risk.
We are not liable for any failure to perform Our obligations if We are prevented from doing so by an event beyond Our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; virus or other harmful components; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines or other equipment; fire; flood or storm). We take no responsibility for the services provided by the mobile network operators pertaining to Your use of the Products.


All warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law. Save in respect of liability for death or personal injury arising out of negligence or for any fraud or fraudulent misrepresentation, Us and all contributors to the Website hereby disclaim and exclude to the fullest extent permitted by law all liability for any loss or damage whatsoever and howsoever incurred including; any direct, indirect, consequential, special or secondary loss or damage, damage to goodwill or property or with respect to loss of data, income or profits or any loss of anticipated savings incurred by You or any loss or damage arising from the consequences of viruses received by You via the Website, whether arising in tort (including negligence), contract or otherwise, and arising out of or in relation to Your access to or use of or inability to use the Website and the information contained therein, or any software or content supplied to You in connection with the Website, or any goods or services we provide or make available to You via the Website (other than as may be expressly set out in any separate terms and conditions relating to such products or services), or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure even if Us or our employees or agents are advised of the possibility of such damages, losses or expenses. You indemnify Us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by Us, arising from, or which is directly or indirectly, related to: – Your breach or non-observance of any term of these terms of use; – any breach or inaccuracy in any of your representations or warranties; or – Your use of the Website.

Intellectual property

We own, or are otherwise licensed to use, all intellectual property in the Website (including the content, design, text, graphics, software and any other material appearing on the Website), unless indicated otherwise. Subject to these terms of use, We grant You a non-exclusive and non-transferable license to view, download and use information directly accessible through the Website for personal or non-commercial use. You agree that You will not, either directly or indirectly, infringe Our intellectual property or other property rights (or any of Our licensors’ rights) in the Website (which may now or in the future subsist) and will not, either directly or indirectly, reproduce, modify, transmit (including broadcast), copy, adapt, sell, publish, frame, reverse engineer, decompile, distribute or communicate any part of the Website or any information contained therein or otherwise use them in a way which will infringe Our intellectual property or other property rights (or any of Our licensors’ rights), except as permitted by law or with Our prior written consent.

Breach and termination

If, in Our reasonable opinion, You breach any provision of these terms of use, or Your use of the Website is unlawful, We may immediately issue a warning, temporarily suspend or permanently prevent Your access to all or parts of the Website, regardless of whether other users still have access to the Website. In any event, We may terminate these terms of use (and Your right to use the Website) at any time and for any reason without prior notice to You. We also reserve the right to withdraw the Website in our absolute discretion.

Invalidity and inconsistency

If any part of these terms are unenforceable (including any provision in which we exclude our liability to You) the enforceability of any other part of these terms will not be affected. In the event that anything in the Website conflicts with these terms of use, then these terms of use will prevail to the extent of such inconsistency.

Governing law

These terms shall be governed by and interpreted in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes between us. We have designed the Website for use only within the United Kingdom and make no warranties or representations with regard to use by persons accessing, downloading or otherwise using the Website outside the United Kingdom. The Website is available only to people using the Website in the United Kingdom who can form legally binding contracts under applicable law.

Entire agreement and relationship

These terms set out the whole of our agreement relating to use of and access to the Website and our Services. No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created between you and us by these terms of use.


We are entitled at Our sole discretion to change, add or remove any part of these Terms ofUse and to change, add or delete any features of the Website and/or Service at any time by posting or uploading the amended terms of use on the Website. Your continued use of the Website after this time constitutes an agreement by You to abide by and be bound by these conditions of use, as so amended.

Supply of products

We undertake to use Our reasonable endeavours to meet all Customer orders for the Products as recorded via SIMCARDWAREHOUSE.COM in accordance with Our Website terms of delivery. The Customer shall buy/order the Products for its own account and not for resale under these terms.

Whilst We aim to fulfil orders within three to five working days of acceptance, this may vary according to stock availability, transit issues, or other factors. SIMCARDWAREHOUSE.COM will not be under any liability for loss arising through delay in supply of Product, and time of delivery shall not be of the essence in these terms.

We may vary the definition of the Products as it thinks fit to exclude one or more of the Product or to include one or more additional products within such definition.

Prices and payment

The prices to be paid by the Customer for the Products are set out on the Website and may be varied by Us from time to time on notice to the Website.
PAYG Voice or Data Products that are sold on the Website are not eligible for any commission on connections or top-up to be paid to the Customers.

VAT and taxes

All taxes, charges, levies, assessments and other fees of any kind imposed on the purchase or import of the Products shall be the responsibility of, and for the account of, the Customer.

Returns policy

Return of SIM cards is only applicable if you have received a pre-loaded product (i.e. SIM with credit or similar product(s).)

All order errors, or missing items from an order must be reported within 3 days of receipt of the delivery. We offer a 14 day cooling off period on all unopened and unused pre-loaded products.

If you no longer require a SIM card with credit or any other pre-loaded product you have ordered, you can return it to us, unopened, within 14 days of the date of your order.

Refunds will be in full if goods are returned under our 14 day cooling off period. Postage costs will not be refunded unless the product is faulty.

Please ensure that all returns are securely wrapped and packaged.

Please note we can only refund unopened SIMs unless the product is faulty. If you have opened the packaging then you cannot return the item for a refund unless the product is faulty. Exceptional circumstances may be considered on a case by case basis and is completely at the discretion of the management team.

We advise when returning goods under our 14 day cooling off period that you use a signed for or record postal service. We cannot accept responsibility for returned items that do not reach us.

Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

Refunds by credit card or PayPal are made to the same credit card or account used for the original purchase. Please be aware that it may take up to 14 days for your card or account to be credited.

Our returns address:
SIMcard Warehouse
14th Floor
The Tower Building
11 York Road